Shipping & Returns
*Hidden, additional duties/taxes/fees may apply depending on your location.*
*All Overnight Shipping must be received by 2:00 PM EST. Add one business day for orders placed after 2:00 EST.*
*Purchases made on Friday (after 2:00 EST), over the weekend or holidays, will be shipped on the next business day.*
AK/HI add one (1) day for delivery
AK/HI add an additional $5.00 to Next-Day Air rates
Large orders, heavy and oversized items may require additional shipping charges. Alaska and Hawaii: add $5.00 to rates listed above. Shipping charges are based on your total order amount. Typically, a higher order total equates to a heavier package. We understand there are exceptions.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. International Duties, Taxes and Fees will apply in addition to shipping costs to any out of state sales or returns.
Any import duties, VAT, tariff, taxes or handling fees due at the time of delivery are the sole responsibility of the receiving customer. If you are unsure about these charges, please contact your country’s Customs Office. Packing slips for international shipments cannot be marked as “gift” or with altered prices.
Free Shipping offers are only valid for U.S. delivery addresses in the 48 contiguous states.
Return Policy – For Product Purchased at Unequal.com
If you are not completely satisfied with your order, you may return the merchandise within 30 days of the purchase date. The merchandise must not be worn, washed or altered in any way and must have all tags attached. Please note shipping and handling charges are non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- Log in with your e-mail and password, then go to My Account.
- Click Completed to see a list of all completed orders.
- Find the order they wish to return, then click Return Item(s) next to View Order Details.
- Fill out the following items on the return request.
- Click Submit Return Request.
- Check your e-mail for confirmation.
- Use the shipping carrier of your choosing to return merchandise to the store address below (please note shipping and handling charges are non-refundable).
You may also email us at firstname.lastname@example.org, with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return Policy – For Product Purchased at an Authorized Unequal Dealer
Please return your product to the Authorized Unequal Dealer from whom you purchased the product, per their return policy.
Return Policy – Manufacturing Defects
For any manufacturing defects on purchased product that occur within one year of purchase, please contact us by email email@example.com, with details about the product you would like to return. We will respond quickly with instructions for how to return items, along with proof of purchase and purchase date. More details on our Product Limited Warranty can be found here.